Returns & Exchanges
At Orbasics, we want you to love your purchase, which is why we offer a 30-day return window for all unwashed and unworn items. If your order isn't a perfect fit, our simple return process ensures a quick exchange or a full refund to your original payment method.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Prepare the Package
Place the items in their original packaging, ensuring all tags are attached, and include the packing slip provided in your digital return confirmation.
Ship It Back
Download and print your prepaid shipping label, attach it securely to the outside of your parcel, and drop it off at any authorized carrier location.
Receive Your Refund
Once our warehouse team inspects your return, we will process your refund or ship out your exchange items within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing